People skills checklists

People Skills Checklists

These checklists will help you to develop the skills needed to build the professional relationships that are at the heart of both individual success and team productivity.

Assessing Self-Awareness Checklist

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This checklist provides you with a quick and easy way to assess the self-awareness aspect of emotional intelligence. Self-awareness is the ability to recognize an emotion as it "happens". Developing self-awareness requires tuning in to your true feelings. If you evaluate your emotions, you can manage them. The major elements of self-awareness are: emotional awareness (your ability to recognize your own emotions and their effects) and self-confidence (sureness about your self-worth and capabilities).
Daniel Goleman in his best-selling book, 'Emotional intelligence why it can matter more than IQ' defined emotional intelligence as:

'Understanding one's own feelings, empathy for the feelings of others and the regulation of emotion in a way that enhances living'.

What made this book so popular were two claims; firstly, that emotional intelligence may be more important for personal success than IQ and secondly, that unlike IQ emotional intelligence can be improved. These two claims resonated with people and made the idea of emotional intelligence a hot topic for anyone involved with personal development.
There is general agreement that the factors that Goleman and his colleagues have identified are indeed emerging as a key element of workplace success. This is because the way that most organizations work has changed in the last 20 years with fewer levels of management. This has led to a less autocratic management style and roles that tend towards more knowledge based, team working and customer focused generally giving individuals more autonomy.
To develop your EQ you need to know your current level of its two components personal and social competence and how it compares to that required of your role.

• Personal Competence - self-awareness and self-management
• Social Competence - social awareness and relationship management

Once you have this identified your current level of each competency and you can decide the best way you can achieve the level you require for your current or a future role. The 'high level' descriptions used in this checklist may need to be adjusted to suit the unique attributes of your role and organization.
Developing your self-awareness requires you to assess how well you are able to recognize your own emotions and their effects on your self and other people. It represents the foundation of emotional intelligence EQ because without being aware of and understanding your own emotions it is impossible to move into the other EQ competencies like self-management, social awareness and relationship management.
Self-awareness means that you understand how you feel and can accurately assess your own emotional state. To do this you need the following competencies:
• Emotional Self-awareness
• Accurate Self-assessment
• Self-confidence

Download "Assessing Self-Awareness Checklist.pdf"

Assessing Self-Management Checklist

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This checklist provides you with a quick and easy way to assess the self-management aspect of emotional intelligence. You often have little control over when you experience emotions. You can, however, have some say in how long an emotion will last by using a number of techniques to alleviate negative emotions such as anger, anxiety or depression. A few of these techniques include recasting a situation in a more positive light. Self-management involves: managing disruptive impulses, maintaining standards of honesty and integrity, taking responsibility for your own performance, handling change with flexibility, and being open to new ideas.
Daniel Goleman's book titled, 'Emotional intelligence why it can matter more than IQ' defined emotional intelligence as:

'Understanding one's own feelings, empathy for the feelings of others and the regulation of emotion in a way that enhances living'.

This book made two claims, which turned it into a best seller. Firstly, that an individual's success may be more to do with their emotional intelligence than their IQ and secondly, that a person's EQ could be improved, unlike their IQ. This supported the growing need for continuing an individual's personal development so that they were better able to handle the greater level of autonomy at work.
Since the mid 1990's this has helped to show EQ as an increasingly important aspect of being successful in the workplace. With organizations' having fewer levels of authority management styles are now less autocratic and roles need individuals to have a wider knowledge base and the ability to work well in a team and with customers.
To develop your EQ you need to know your current level of its two components personal and social competence and how it compares to that required of your role.

• Personal Competence - self-awareness and self-management
• Social Competence - social awareness and relationship management

By comparing these two levels you will identify the areas of your EQ that need to be developed. You may need to adjust the 'high level' descriptions used in this checklist so that they match those of your role and organization.
Once you are aware of how your emotions affect your behavior and attitude towards situations you are able to build your self-management competencies. To achieve this you use your self-control to manage your emotions whatever your circumstances and motivate yourself to succeed.
By understanding and being able to control your emotions your are able to manage them in such a way as to generate positive interactions with those you come into contact with. The competency of self-management has six different skill attributes:

• Self Control
• Achievement Orientation
• Initiative
• Trustworthiness
• Adaptability
• Conscientiousness​​​​​​​

Download "Assessing Self-Management Checklist.pdf"

Assessing Social Awareness Checklist

PDF
This checklist provides you with a quick and easy way to assess the social awareness aspect of emotional intelligence. With good social awareness you can accurately read situations and people because you are able to understand and empathize with their emotions. Management is about getting work done and achieving objectives through other people. If you have poor or no understanding of others and you cannot relate to them you will have difficulty being successful in this role.
This often means perceiving what other people are thinking and feeling even if you do not feel the same way. It's easy to get caught up in your emotions and forget to consider the perspective of the other party. Social awareness ensures you stay focused and absorb critical information. Listening and observing are the most important elements of social awareness.
In his famous book, 'Emotional intelligence why it can matter more than IQ' Daniel Goleman defined emotional intelligence as:
'Understanding one's own feelings, empathy for the feelings of others and the regulation of emotion in a way that enhances living'.
Within this book it claimed that emotional intelligence may be more important for personal success than IQ and that unlike IQ emotional intelligence can be improved. These two claims resonated with those seeking their own personal development and enabled them to seek ways to enhance emotional intelligence.
There are several research studies that show EQ is becoming an increasingly important factor in those who succeed in the workplace. This enables individuals to be more suited to more autonomous work environments common today. The less autocratic management style prevalent in such organizations improves the individual's productivity. This enables people to gain recognition in the more knowledge based, team working and customer focused roles.
You can develop your EQ but first you need to know your current level of its two components listed below and how each one compares to that required of your role.

• Personal Competence - self-awareness and self-management
• Social Competence - social awareness and relationship management

By identifying your current level for each competency you can define the most effective way you can achieve the level required in your current or future role. The 'high level' descriptions used in this checklist may need to be altered to match the unique requirements of your role and organization.
To assess your level of social awareness aspect of your EQ 'social' competencies you need to expand your awareness to include the emotions of those people around you and not just your own emotions. Your ability to be socially aware of other emotions requires you to demonstrate the following competencies:

• Empathy
• Organizational Awareness
• Service Orientation

Download "Assessing Social Awareness Checklist.pdf"

Assessing Relationship Management Checklist

PDF
This checklist provides you with a quick and easy way to assess the relationship management aspect of emotional intelligence. Relationship Management includes the identification, analysis, and management of relationships with people inside and outside of your team as well as their development through feedback and coaching. It also incorporates your ability to communicate, persuade, and lead others, whilst being direct and honest without alienating people.
In the best selling book of Daniel Goleman titled, 'Emotional intelligence why it can matter more than IQ' his definition of emotional intelligence was:

'Understanding one's own feelings, empathy for the feelings of others and the regulation of emotion in a way that enhances living'.

The book of Daniel Goleman's made two claims; firstly, that emotional intelligence may be more important than IQ for an individual's personal success. Then secondly, emotional intelligence can be improved unlike an IQ. These claims resonated with many people and has created emotional intelligence as a hot topic especially for those focusing on personal development.
There is general agreement that the factors that Goleman and his colleagues have identified are indeed emerging as a key element of workplace success. This is because the way that most organizations work has changed in the last 20 years with fewer levels of management. This has led to a less autocratic management style and roles that tend towards more knowledge based, team working and customer focused generally giving individuals more autonomy.
Before you can plan how to develop your EQ you need to assess what your current level of personal and social competence and how it compares to that required of your role.

• Personal Competence - self-awareness and self-management
• Social Competence - social awareness and relationship management

Once you have this identified your current level of each competency and you can decide the best way you can achieve the level you require for your current or a future role.
This final aspect of EQ means you use your awareness of your own and others emotions to build strong, effective and lasting relationships. It is this part of your EQ that enables you to succeed in inspiring other people and helping them to reach their full potential. The competencies identified for an individual to operate at a high-level of relationship management are:

• Communication
• Influence
• Conflict Management
• Leadership
• Building Bonds
• Developing others
• Change Catalyst
• Teamwork & Collaboration​​​​​​​

Download "Assessing Relationship Management Checklis.pdf"